CGA Signature Programme Professional Barista & Café Management Certification (2 Days)
Become a Professional Barista. Learn How to Run a Successful Café.
From Espresso Fundamentals to Customer Service & Café Operations.
Most people can learn to make coffee from YouTube.
Very few know how to operate a café professionally.
The 2-Day Professional Barista & Café Management Training by Caroline Global Academy is designed for aspiring baristas, café owners, entrepreneurs, students, and anyone looking to build a career in the coffee industry.
This practical programme combines hands-on barista skills, coffee knowledge, customer service excellence, and café management into one complete learning experience.
Throughout two intensive days, participants will learn directly from experienced industry professionals while practising on commercial espresso equipment in a real training environment.
Whether your goal is to work as a professional barista, open your own café, improve your existing business, or simply master specialty coffee, this programme provides the practical skills and confidence to get started.
Training Details
Duration: 2 Days (Practical Intensive Programme)
Ideal For:
- Aspiring Baristas
- Café Owners
- Restaurant Owners
- Coffee Entrepreneurs
- Students
- Hospitality Professionals
- Anyone interested in the coffee industry
No Experience Required
Suitable for complete beginners.
What To Bring
Notebook, comfortable attire, and a willingness to learn. All coffee beans, milk, equipment, and training materials are provided.
The 2-Day Learning Journey
Day 1 - Coffee Foundations & Professional Barista Skills
Build a strong understanding of coffee before stepping behind the espresso machine. Learn how professional cafés produce consistent coffee while developing practical skills using commercial equipment.
Topics include:
• Introduction to Coffee & Café Industry
• Coffee Bean Knowledge
• Espresso Extraction
• Grinder Calibration
• Milk Texturing & Steaming
• Café Beverages Preparation
• Hands-on Practical Session
Day 2 - Customer Service & Café Management
A successful café is built on more than great coffee. Day two focuses on delivering exceptional customer experiences while learning the operational skills needed to manage a café professionally.
Topics include:
• Customer Service Excellence
• Handling Customer Complaints
• Café Operations & Workflow
• Opening & Closing Procedures
• Food Cost & Beverage Cost Basics
• Teamwork & Workplace Professionalism
• Practical Assessment & Feedback
What You'll Leave With
✅ Practical Barista Skills
Confidently prepare espresso-based beverages using commercial coffee equipment.
✅ Customer Service Confidence
Learn how to create memorable customer experiences that encourage repeat business.
✅ Café Management Knowledge
Understand daily café operations, workflow, hygiene, stock management, and service standards.
✅ Hands-on Experience
Gain practical training instead of just classroom theory.
✅ Certificate of Completion
Receive a Caroline Global Academy Certificate upon successful completion of the programme.